The use of standards and models ensure quality
The quality of service is determined by the quality of the processes, and the quality of the processes can be ensured through ICTs.
The quality of the biological samples depends on the quality of the processes and on the devices which treat them.
The quality of the data depends on the quality of the tools which manage them and on the degree of integration -or alignment- of these tools in the management of the samples.
The quality of an IT tool depends on the processes through which it was built.
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